Q: What is DalilaOutlet?
A: DalilaOutlet is an online store operated by Guangzhou Xinborei Apparel Co., Ltd. You can contact our customer service team at support@dalilaoutlet.com.
Q: How can I contact customer support?
A: Email support@dalilaoutlet.com or call +86 18565813797. Our business address is Room 1521, A40, 26 Jinlong Road, Nansha District, Guangzhou. Customer service hours and response times: Monday–Friday, 9:00 AM – 6:00 PM (BeiJing Time)
Q: How long does shipping take?
A: Order processing typically takes 1–2 business days. Estimated delivery times depend on the destination and shipping method and are displayed at checkout or in our Shipping Policy.
Q: How can I track my order?
A: If tracking is available, tracking information will be sent when your order ships. If you need help, contact support@dalilaoutlet.com with your order number.
Q: Can I return an item?
A: Please review our Return & Refund Policy. Contact support@dalilaoutlet.com before sending an item back so we can provide instructions.
Q: When will I receive my refund?
A: Once a return is received and approved, the refund will be issued according to our Return & Refund Policy. Your payment provider may need additional time to post it.
Q: How can I change or cancel my order?
A: Contact support@dalilaoutlet.com as soon as possible. Changes or cancellations may not be possible once processing or dispatch has begun, subject to applicable law.
Q: How do you use my personal information?
A: Please review our Privacy Policy for details about the information we collect and how we use it.