Effective date: October 23, 2026
This Return & Refund Policy applies to purchases made through https://www.dalilaoutlet.com, operated by Guangzhou Xinborui Apparel Co., Ltd. Nothing in this Policy limits mandatory consumer rights under applicable law.
1. Return request window
You may request a return within [INSERT YOUR ACTUAL RETURN WINDOW, e.g. 30 days] of delivery, subject to applicable law and the conditions below. The example is not a confirmed business term and must be replaced or approved before publication.
2. Return eligibility
To the extent permitted by law, returned items should be unused, in their original condition, and include original packaging and accessories. Certain products may be ineligible for return for hygiene, safety, personalization, or other legally permitted reasons; any exclusions must be clearly disclosed before purchase and must comply with applicable law. Faulty, damaged, or incorrectly supplied items will be handled in accordance with applicable law.
3. How to request a return
Email support@dalilaoutlet.com with your order number, the item(s) you wish to return, the reason for the return, and clear photos if the item arrived damaged or incorrect. Please wait for return instructions before sending an item back.
4. Return shipping costs
Always contact our after-sales team to get the valid authorized return address.
All return or exchange shipping fees are borne by the customer and are non-refundable. We suggest verifying size and order information before checkout to avoid return costs.
Contact your local post office to confirm actual return shipping rates. We recommend using affordable registered airmail.
5. Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method unless otherwise required or agreed by law. Processing time after approval: 1–2 business days. Your bank or payment provider may require additional time to post the refund.
6. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact support@dalilaoutlet.com promptly with your order number and photos where possible. We will review the issue and offer an appropriate remedy as required by applicable law, which may include replacement, repair, or refund.
7. Exchanges
Exchange availability: If you need to exchange an item, please contact us at support@dalilaoutlet.com, and we will guide you through the return process. Simply place a new order for the item you want.
8. Late or missing refunds
If you have not received an approved refund, first check your payment account and contact your bank or payment provider. If the refund still does not appear, email support@dalilaoutlet.com with your order number and refund details.
9. Cancellations
Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after processing or dispatch. Any cancellation rights required by applicable law remain unaffected.
10. Contact
Email: support@dalilaoutlet.com
Telephone: +86 18565813797
Business: Guangzhou Xinborei Apparel Co., Ltd.
Address: Room 1521, A40, 26 Jinlong Road, Nansha District, Guangzhou
Website: https://www.dalilaoutlet.com